Contact CloserGym
Email support@closergym.com for support, pre-sales questions, team plan quotes and billing.
Have a pre-purchase question, need help with a team plan, or looking for account support? Send a message with the form on this page, or write to the address above. Typical response: under 24 hours, Monday to Friday (EST).
What you can contact CloserGym about
- Pre-Sales & Teams: Questions before you buy, team plans and quotes.
- Technical Support: Your account, signing in, the microphone and roleplay.
- Billing & Invoices: Receipts, invoices and plan changes.
- Partnerships: The partner program and referrals.
Frequently asked questions
How quickly will I receive a response to my inquiry?
We respond to all support and pre-sales messages within 24 hours, Monday to Friday (EST). Pre-sales, billing, and team plan inquiries are prioritized with an average response time of under 4 hours during business hours.
Can I ask questions or request a team demo before subscribing?
Absolutely! Select 'Pre-Sales & Team Plans' above to ask any questions about features, custom roleplay scenarios, or volume seat pricing before committing to a plan.
How do team seats and manager dashboards work?
Team plans give managers centralized billing, unified seat management, shared custom roleplay templates, and team-wide leaderboard analytics to track rep practice volume and scores.
How do I request an itemized invoice for expense reporting?
Send us a message selecting 'Billing & Subscriptions' with your account email. We will issue a formal PDF tax invoice for your company within 24 hours.
Can I contact support directly via email instead of using this form?
Yes! You can email our support and leadership team directly at main@closergym.com from your preferred email client anytime.