Delete your CloserGym account

Delete it in the app

1. Open CloserGym and sign in.
2. Tap More at the bottom of the screen, then Settings. If there is no More at the bottom, tap the gear beside your name. If the plans screen is showing instead, tap Delete account at the bottom of it and go to step 4.
3. Scroll down to Danger Zone and tap Delete My Account & Data.
4. Type DELETE or your email address, then tap Confirm Deletion.

Delete it on the website, without the app

1. Go to closergym.com and tap Sign in.
2. Sign in with the email, Google or Apple account you use for CloserGym. If you never set a password, tap Forgot password to set one.
3. Open Settings: tap More at the bottom of the screen, then Settings. If there is no More at the bottom, tap the gear beside your name. If the plans screen is showing instead, tap Delete account at the bottom of it.
4. Tap Delete My Account & Data, type DELETE or your email address, then tap Confirm Deletion.

Ask us by email

Email support@closergym.com from the email address on your account and ask us to delete it. We check the request came from that address, then delete the account the same way, with the same 48 hours to change your mind.

Pay through Google Play or the App Store? Cancel there too

Deleting your account does not cancel a subscription you pay for through Google Play or the App Store. Only you can cancel it there, so cancel it first, or you can still be charged.

On Android, in Google Play:

1. Open the Google Play Store app and tap your profile picture.
2. Tap Payments and subscriptions, then Subscriptions.
3. Choose CloserGym and tap Cancel subscription.

On iPhone or iPad, in the App Store:

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions, then CloserGym.
3. Tap Cancel Subscription.

A plan you pay for on closergym.com, by card or PayPal, stops renewing as soon as you ask for the deletion, so you are not charged again.

A seat on a team goes back to the team. If you run a team, the account cannot be deleted until you hand the team to someone else or close it. Email us and we will help.

You have 48 hours to change your mind

You are signed out, and 48 hours later the account and everything in it are deleted for good. Until then nothing is removed: your plan, your scores and your history are all still there.

To keep the account, sign back in within those 48 hours and tap Keep my account.

We email you when the deletion is set, about a day before it happens, and once it is done.

What is deleted

• Your account and the ways you sign in to it.
• Your profile and everything saved on it: your name and photo, the answers you gave when you started, your settings, and the scripts and offers you wrote.
• Your practice history: every scorecard, score and piece of feedback, and your call analyses.
• Your level, XP, streak, coins, Locker items, season progress and credits.
• Your friends, friend requests and blocks, and your places on the boards.
• Messages you sent in chats, and the notifications other people got from you.
• Reports you sent us, and reports about you.
• Connected calendars and team tools, and the calendar events we kept for them.
• Team invites you sent or received, and reviews you wrote.
• Your email address in our mailing lists.
• Your usage analytics, and the record of the plans and credits you bought in the app, at the services that keep them for us.

Call recordings you uploaded are never kept: each is deleted within 48 hours of the upload, account or not.

What we keep, and for how long

• Payment records, with your name and email address removed, for 7 years, because tax law requires it.
• If you were a partner, your commission and payout records, with your name, email and payout address removed, for the same 7 years.
• So the free trial is given once per person: a one way code made from your email address, and one made from the card or PayPal account that started a free trial, never the address or the card number itself. Each is kept for 24 months from the day the trial started, then deleted.
• So the free sample call is given at most three times per person: a one way code made from your email address, kept for 12 months from your first sample call, then deleted.
• If we sent you the one email after you looked around CloserGym without a plan: a one way code made from your email address, kept for 24 months from the day it was sent, then deleted.
• A record that the account was deleted, made of one way codes and never your email address, so we can show the deletion was done.
• Security logs, for a limited period, to protect CloserGym and prevent fraud.
• Error reports. They carry a random account ID, never your name or email address, and the service that holds them deletes them on its own schedule.
• The random account ID alone, while a service that keeps your usage analytics or your app purchase record has not yet deleted them, so we can ask that service again.